entertainment

[Paul & Jillian]

I think I speak for most of owners on pfb when I say that for next season fortnoks really need to address the lack of entertainment on the complex in the evening.
From a personal point of view I have a young family so it would be alot easier to stay on the complex in the evening. I have olso had a number of complaints from clients who rent the apartments on the lack of entertainment.
Surely it can't be that hard to get something sorted
Come on Fortnoks sort it out !!!!!!!!!

[jax11ard]

I'm going out to Marina view on 24th sep and this will be my 4th visit over the last 2 years and I also feel the complex needs to liven up somewhat. The Madam over the 2 restaurants is not friendly in the slightest and the bars are never busy. Security needs to tightened and the local fishermen on the small jetty booted out of the complex and I have e-mailed this issue over to FortNoks.
The potential is great but FN seem to lack the flair and do not understand the owners needs and seems to treat everything as purely a money making exercise.
These are purely my own thoughts and I have enjoyed my trips over but I never stay on site at night and just wish FN could confront these issues.

Richard

[Ken Lynn]

I agree with what has been stated,I am also dissa[pointed with the quality of the sunbeds and umbrellas,i dont think you can buy cheaper quality.It does not pay in the long run to buy this rubbish.Has to the lack of entertainment it is a joke to keep playing same cd over and over.What happened to the Irish bar we were promised.Having to travel out every night is a real pain in the but,and 14 nights @20lev mounts up.If we as owners want repeat bookings then something urgent needs to be arranged for next season.So come on F N please sort us something out.
Ken Lynn

[panorama]

Hi All,
I agree fully with all the complaints that have been raised. Unfortunately FN can't even be bothered to post a comment to try to address the problem. If some members of the FN Admin team stayed around till later in the evenings they would sample the lack of atmosphere and enthusiasm with regards the bars. In our country genuine complaints are dealt with immediately but unfortunately BG has a masive amount of catching up to do in this department. I think FN think that by burying their head in the sand will help this very big problem go away, when in fact it does nothing at all to resolve the problem it simply makes it worse. At the end of the day if nothing changes with regards to the bars everybody will meet up elsewhere and spend their money elsewhere. I honestly don't want it to end up that way ,but FN cannot keep turning a blind eye or deaf ear to our plight.
Cheers.

[leigh & andrea 1]

I agree with some of what is said, but credit where its due, Privilege has improved over the last year with the introduction of mini golf and the offer competitions, the facilities are there to be used if the owners can be bothered to organise themselves. If we can't organise a pool competition amongst ourselves, how do you expect Fort Noks to do it?

Things are improving and I have no doubt will continue, FN may not say much on the forums but they do read them and listen.

Leigh.

[Paul and Irene]

Maybe the employment of one or two of entertainment managers would help, people who could organise events not only within each complex but co ordinate events across each complex, to perhaps organise functions on each complex on different nights etc. This would bring together visitors from each complex and generate revenue within each complex and hopefully we would have the transport to do this. Having met a few British ex pats in Bugaria we realise there are many events taking place around the Sunny Beach area that are not brought to our attention ie trips inland to a traditional Bulgarian village, there was even a travelling circus earlier this year, all this perhaps could make for a much more fullfilling holiday and in turn increase appartment demand etc

[First-Timer]

I have to agree with the above.

I've just returned from my first visit to "The Grand Resort" and I have to say I am a little disappointed with the complex and lack of certain facilities.

Due to the way this website sells "The Grand Resort" I was expecting some kind of grand entrance, how wrong I was! The outside areas of both Panorama and Marina and Crown and Imperial were scruffy. Surely as a developer wanting to sell properties Fort Noks should make the entrance as welcoming as possible, as they say first impressions go a long way!!

I was also expecting a number of different restaurants, again how wrong I was! The girls in the restaurants do a fantastic job and seem to work all the hours in the day.... I presume the manager of the restaurant, whom people have referred to above, is the blonde lady who is rude and doesn't even smile. The food served is quite good, but if like me you want to rent out your apartment people need to be offered a choice to keep them on the complex. The atmosphere - well what can I say, it was dreadful!

With regards to the competitions, what competitions? Surely as I said a developer wanting to sell the apartments should have somebody in charge of organising them and like Paul and Irene say maybe the employment of one or two entertainment managers would help. I played a round of mini golf (which took about 10 minutes) there were no score cards and if FN wanted to organise competitions surely I should have been asked when I paid my leva for the ball and club if i wanted to join in, it's not for me to organise with other owners/guest whom I don't know.

My apartment itself is great, I am happy with it (apart from a couple of water leaks, they seem to be common as I read on another holiday review wesbite that guests had left a comment to say the sinks and shower in the apartment leaked whilst they were there - but were quickly fixed). The gardens on Panorama and Marina are beautiful, well done to the gardener!! The pools - well ok but you do need to clean them regularly Fort Noks!!

All in all I believe "The Grand Resort" could, with a little tweaking and TLC could be fantastic complex.

FORT NOKS - we need (as promised in the sales literature) the following:-

Additional Restaurants all selling different styles of food
A bar (be it the Irish Bar or some kind of other modern bar)
A regular reliable bus service into Vlas/Sunny Beach (what happend to this??)
Pools which are cleaned regularly with good quality sunbeds and umbrellas.

This will help to ensure you sell the apartments you need to sell and your clients whom have bought from you will be happy with their purchase and will have confidence in renting them out.

I look forward to your response Fort Noks

[chrismanchester]

Excellent post!

I think there will be many owners who agree with everything said.

I just hope that FN take note.

[leigh & andrea 1]

Entertainment managers are a good idea, but who's going to pay the wages??? Fort Noks after all are there to maintain and manage the site as an apartment complex not an all inclusive hotel package with organised kids entertainment, don't you think?

[panorama]

leigh & andrea 1,
Who mentioned anything about all inclusive? Your obviously happy with your evenings in the cafe/bar and I wish to god that I and a lot of others were too. Do you honestly consider the eaterie to be to the standard of 5 star? Have you ever been welcomed with a smile by the proprietor? has the proprietor ever thanked you for your custom? has the proprietor ever said goodbye? in fact has she ever done anything? We would love to meet up most evenings for good food and company in a bar with good cheer and atmosphere but unfortunately the place is dead. There is no competition because both places are being run by the same person. I bet if you guys had your own restaurant you would want everybody to leave feeling happy with the food and atmosphere that was sampled there (I know that we would). I am pleased with the improvements that FN have made to the complex but I honestly think that something desperately needs to be done about the bars. Sport on the TV would be a good start because it gets people together and it can create a really good atmosphere. Live music once a week/fortnight, barbecues and happy hours. To be honest we should not have to be suggesting these things, if the lady sobered up and put as much effort and hard work in as the rest of the staff things may improve greatly. All we want is for everybody to be happy with the complex and their holidays there.
Cheers.

[First-Timer]

Panorama - I agree.

Leigh and Andrea 1, nobody is suggesting that "The Grand Resort" is turned into an all inclusive hotel package with organised kids entertainment!!

We just want the facilties that were promised/sold at the outset!!

Paying wages?? We all pay a service charge don't we?

Surely as I have said previously if Fort Noks want to sell their apartments they must make it an attractive resort both in terms of looks and atmosphere/facilities.

[jax11ard]

I feel certain issues must be addressed by FN i.e Irish bar, shops, private beach (I seem to remember), restaurants etc and in particular security which is non existent. The complex is attractive but is so dead that residents just go off site to eat and drink. I think this is probably a double edged sword as you need the people in the 1st place to create the atmosphere, It seems, as I have said previously that FN are purely running it as a money making concern .
I have e-mailed FN many, many times with my concerns and get very guarded replies.
I think maybe if the complexes had some sort of residents support group to address the problems derectly to FN then we might be in with a chance.


Richard

[leigh & andrea 1]

Sorry guys, you missed my sarcasm when I said 'all inclusive'.

I felt like you guys from the Grand resort three years ago at Privilege, but year by year it has got better, I'm not saying the facilities are great by a long way. You just got to make the most of it and at Privilege there are many owners that do.

Leigh.

[panorama]

Hi Leigh,
What you are saying is that your complex has improved year by year, and thats fantastic. What we are saying is that once the sun starts to go down we at Grand Resort are trying to think of somewhere to go for good food and a bit of atmosphere, because are complexes (PFB & MVFB) are totally dead. I am struggling to call it Grand Resort at the moment because there is nothing Grand about the place. Most complexes that I have visited on holiday try to keep families on site by providing good bars and restaurants because they know families will come back if the service is to a high standard and friendly. Maybe Paco should consider extending for all the future business he is about to receive, lets be honest the guy never stops smiling and his place is jumping.
Cheers.

[admin]

Dear friends,

We highly appreciate your suggestions regarding the conditions in the complexes built by Fort Noks. As you can see in the recent times, we do our best in order to improve the comfort of your and your guests stay in the resort.
Our company is always opened for the feed-back of it's clients and partners.
In connection with the discussed objects - we would like to advise you, that the sunbeds and umbrellas are being renewed each season - hopefully the new ones will be better than the ones last season and won't brake every night.
You have probably seen that the pools are being cleaned and disinfected frequently and professional, as per the common regulations for maintaining such facilities. In case you see there is something wrong with the pools, or the other communal facility, just refer this to the manager of the complex.
From the next season Fort Noks is organizing some more facilities as kindergarten, etc. and improving the existing ones.
Regarding the restaurants, their manager has a lot of health problems during the past two years. She is literally struggling for her life with the dangerous disease. Singing, laughing and dancing wouldn't be a normal reaction for a human in her condition, don't you think? Let's hope for sunny weather and things will get better and better each next season, so that everyone is happy.


Regards
ADMIN